Diwa Bonus privacy policy

Your privacy matters to us. This policy explains what information Diwa Bonus collects, why we collect it, how we protect it and the choices you have.

Last updated: 5 November 2026

Diwa Bonus privacy policy and data protection

1. Introduction and scope

This privacy policy applies to the Diwa Bonus website, the Android app and the web app version for iPhone and iPad (together, the “Service”). By creating an account or using the Service, you agree to the practices described here. If you do not agree, please do not use the Service. The Service is for adults aged 18 and over only, and we do not knowingly collect information from children.

We aim to collect only what we need, to explain clearly how it is used, and to keep it safe. This policy should be read together with our disclaimer.

2. Information we collect

Information you give us

  • Account details: your mobile number, password (stored in hashed form), referral code and confirmation of your age.
  • Transaction information: wallet activity, deposit and withdrawal records and the payment details needed to process them.
  • Support communications: messages, screenshots and any details you share when you contact us.
  • Verification information: additional details we may request to confirm your identity or age, or to protect your account.

Information collected automatically

  • Device and technical data: device model, operating system and version, app version, language, IP address and network type.
  • Usage data: pages and screens viewed, games played, round history, session times and error logs.
  • Cookies and similar technologies: small files that keep you signed in, remember preferences and help us understand how the Service performs.

3. How we use your information

We use personal data for specific, legitimate purposes:

  1. To provide the Service.Creating and managing your account, enabling gameplay, processing wallet transactions and delivering bonuses you are eligible for.
  2. To keep the platform safe.Detecting duplicate accounts, fraud, abuse and unauthorized access, and enforcing our one-account-per-person rule.
  3. To communicate with you.Sending verification messages, service notices, security alerts and replies to your questions.
  4. To improve the Service.Analysing performance and usage patterns to fix bugs, speed up loading and make the app easier to use.
  5. To meet legal duties.Complying with applicable laws, responding to lawful requests and protecting our rights.
  6. To support responsible gaming.Identifying signs of risky behaviour and helping players who ask to set limits or take a break.

We only send promotional messages where permitted, and you can opt out at any time.

4. How we share information

We do not sell your personal data. We may share it in the following limited situations:

  • Service providers: companies that help us with hosting, SMS delivery, payment processing, analytics, security and customer support, who may only use the data to perform services for us.
  • Legal and safety reasons: when required by law, court order or a valid request from a public authority, or to prevent fraud, harm or illegal activity.
  • Business changes: if we reorganise, merge or transfer operations, your data may pass to the successor, which must honour this policy.
  • With your consent: in any other case where you have agreed to the sharing.

Information you post in public community channels, such as Telegram groups, is visible to others and is not covered by our control. Avoid sharing sensitive details there.

5. Cookies and tracking technologies

Cookies and similar tools help the Service work properly. Essential cookies keep you logged in and protect your session. Preference cookies remember settings such as language. Analytics tools show us, in aggregate form, which pages are used most and where errors occur. You can control cookies through your browser settings, including blocking or deleting them, although some features may stop working correctly if essential cookies are disabled.

6. Data security

We use technical and organisational measures to protect your information, including 256-bit SSL encryption for data in transit, hashed password storage, role-based access controls for staff, and continuous monitoring for suspicious activity. Despite these safeguards, no online service can promise absolute security. You can help protect your account by:

  • Choosing a strong, unique password and never sharing it or one-time codes.
  • Logging out on shared or public devices.
  • Installing the app only from the link on our download page.
  • Reporting any suspicious activity immediately through the contact page.

7. Data retention

We keep personal data for as long as your account is active and for a reasonable period afterwards, to the extent needed to resolve disputes, prevent fraud, enforce our rules and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it so that it can no longer be linked to you. Retention periods differ depending on the type of data and on legal requirements.

8. Your rights and choices

Subject to applicable law, you may ask us to:

  • Give you a copy of the personal data we hold about you.
  • Correct information that is inaccurate or out of date.
  • Delete your data or close your account, where we are not required to keep it.
  • Restrict or object to certain uses of your data, including marketing messages.
  • Withdraw consent you previously gave.

To make a request, contact support with your registered mobile number. We may need to verify your identity first, and we will reply within a reasonable time. Closing an account may mean you lose access to balances, bonuses and history, so please withdraw any eligible funds first.

9. Children’s privacy

The Service is not intended for anyone under 18. If we learn that we have collected data from a minor, we will take steps to delete it and to close the account. If you believe a child is using the Service, please tell us immediately.

10. Third-party links and services

The Service may contain links to external websites or services, including messaging apps. We are not responsible for their privacy practices and recommend reading their policies before sharing information with them.

11. International processing

Some of our service providers may process data on servers located outside your state or country. Where that happens, we take reasonable steps to make sure your information receives an appropriate level of protection.

12. Changes to this policy

We may update this privacy policy to reflect changes in our practices or the law. The “last updated” date shows the latest revision. If changes are significant, we will provide a clearer notice in the app or on the website. Continued use of the Service after an update means you accept the revised policy.

Privacy FAQ

What personal data does Diwa Bonus collect?

We collect your mobile number, account details, transaction and game activity, device and usage information, and messages you send to support.

Does Diwa Bonus sell my personal data?

No. We do not sell personal data. We share it only with service providers who help us run the platform, when the law requires it, or with your consent.

How is my data protected?

We use 256-bit SSL encryption in transit, hashed password storage, access controls and monitoring. No system is completely risk free, so please keep your credentials private.

How can I access or delete my data?

Contact our support team through live chat or email with your registered mobile number to request access, correction or deletion, subject to legal and security requirements.

Questions about this policy? Write to support@paulinaderecka.com or use the contact page. Diwa Bonus is for adults aged 18 and over.

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